Frequently Asked Questions

Payment

We accept the following forms of payment:
•    Visa
•    MasterCard
•    Discover
•    American Express

If your credit card is denied, you will receive an error message immediately if there is a problem with processing your credit card. You’ll have the opportunity to enter a new card number if this happens.

Does En Nus test on animals?

En Nus does not test on animals. En Nus uses only the highest quality ingredients, which have a proven safety record and are widely used in the cosmetics industry.

Do En Nus products contain parabens?

No, En Nus offers paraben free cosmetics.

Do En Nus products contain gluten?

Our products do not contain ingredients derived from barley, oats, rye, spelt or wheat, which are commonly known sources of gluten. However, due to the wide range of raw materials and equipment used during the manufacturing of our products, we cannot confirm that our products are free from any traces of gluten.

Are En Nus products vegan?

We are continually evaluating alternatives to animal-derived ingredients and have replaced many ingredients with vegetable derived substitutes. However, En Nus lipliner and lipstick products contain bee’s wax.

Do you ship internationally?

Yes, En Nus Cosmetics ships internationally. Please refer to our shipping policy for more information.

How can I return my order?

Please refer to our return policy.

Return Policy & Shipping

Product Returns

If a product is damaged /defective, it is subject to a full refund minus shipping expense. To qualify for a return or exchange, you must email customerservice@ennuscometics.com within 15 days from the date of arrival. All products must be in their original and respective packaging along with original receipts. Emptied or refilled products will not qualify for any refund.

Regrettably, the original shipping fee is not refundable.

To initiate a return, kindly email us at customerservice@ennuscometics.com, including your order number, a photo of the defect/damage, along with a description of the damage.

Please note that only products purchased from www.ennuscosmetics.com will be accepted for return.

*Note: 
At En Nus Cosmetics we value our clients’ satisfaction and provide a quality product.  In order for us to continue and maintain a high level of customer service coupled with exquisite products we ask that you please include an explanation within your email so we can insure similar cases do not happen.

*Please send qualifying items with their original packaging to :

19745 Colima Road #1250
Rowland Heights CA, 91748

We will then promptly issue your refund once the products have been returned and reviewed.

Shipping

All shipping is currently being handled through the United States Postal Service. There is a Flat Shipping rate of $5.99 USD for all Shipments within the USA regardless of item quantity purchased. USPS (United States Postal Service) offers tracking on these items and an email link will be sent when your order is processed and shipped. We are not responsible for lost or stolen shipments and insurance is available through USPS. All Orders will be processed and shipped within 1-3 Business Days.

INTERNATIONAL ORDERS:
These are the estimated delivery dates given to us by the USPS however, they are not guaranteed. Majority of the orders do get delivered within the specified time frame, unfortunately in some cases orders do get delayed either at the post office or at your countries customs location (varies by country).

Priority Express Mail: 3-5 Days.